Help Center

More tutorials

Newest Tutorials

Speed up your analysis: Tips & tricks for the search bar

The smart search bar is your secret weapon in Metopio. You can use it to bring up any data you want, immediately.

Feb. 21, 2020

How do Insights work?

Every map, chart, and visualization you make on Metopio can be saved to your workspace and shared with others, even if they don't have a Metopio account. Here's how.

Oct. 28, 2019


Frequently-Asked Questions

About Metopio

About the site.

Metopio is the single best platform to learn about communities, populations, and places. We analyze enormous quantities of public and private data to provide you with decision-ready insights about any topic or place of interest in the United States.

Last modified: Nov. 21, 2018

We believe Metopio is much faster and easier to use than any other platform, and is more broadly useful: for community health, business intelligence, marketing, journalism, and analytics. It houses a large set of data across 500+ topics, along with more places like legislative districts and user-defined regions. Our visualizations are the best around, and Metopio has been built from the very start for complex analytics to tell you what you need to know.

The team behind Metopio understands in a deep sense the community development and community health principles that guide its development, such as Health in All Policies and the web of social determinants that drive health outcomes.

Last modified: Nov. 21, 2018

Metopio comes from two Greek words, μετά (beyond) + τόπος (place), describing how our tools and visualizations take you deep into the interconnected factors that influence outcomes in different locations. It's pronounced meh-TOE-pee-oh, but you won't offend us if you make up another pronunciation.

Last modified: Feb. 4, 2020

Metopio’s co-founders are data scientists, healthcare executives and public health champions who needed a tool that could deliver and communicate actionable insights about places and populations to drive better policy and business decisions. The platform was built with the intention of liberating data so anyone could generate insights to guide their work.

Last modified: May 10, 2020

Metopio has data on hundreds of topics, from dozens of public and private sources, representing a very broad set of information about communities and places. All of our data is aggregated, in the form of statistics like the average and count of cases. We do not have data about individuals. We focus on aggregated data for several reasons:

  • It is more valuable. Often, individual data is primarily used to compute statistics like averages and counts. We simplify that process by calculating these things for you. As a result, every one of our millions of data points is meaningful, because it represents the experience of many individual people--not whether one person went to the hospital, but whether many people in the community are going to the hospital for the same reason.
  • It is cleaner. Individual data suffers from poor data quality in all but the most rigorous data systems. Sometimes individuals don't answer the question, or a topic doesn't apply to them, or the measurement is invalid. By focusing on aggregates, we guarantee that every single data point is relevant and meaningful.
  • It is easier to compare data across topics. Matching up individual data sets is extremely complex and difficult. Additionally, many of our datasets come from healthcare or other sensitive industries, and cannot be matched to other datasets because individual information has been stripped out. Other platforms solve this problem by presenting each topic in isolation, but we believe it's very valuable to look at multiple points of information about the same community.

Last modified: April 16, 2020

Metopio's visualizations are incredibly easy to use because we have prioritized your user experience at every step of building this platform. That's why they are custom-designed and built by Metopio, not licensed from another company, and it's what allows us to introduce new features ahead of competitors that are tied to old technologies.

Last modified: April 16, 2020

Using Metopio

The basics for using the core parts of the site.

Metopio has been tested and should work on all major web browsers (Chrome, Firefox, Edge, Safari, Internet Explorer, and others). It also works well on mobile and tablet devices and their major browsers. If you notice a potential bug, please let us know on our Contact page.

Note: While Metopio works on Internet Explorer, some of its visualizations are not optimized for that browser. Microsoft has discontinued support for Internet Explorer. If you notice that Metopio is very slow on Internet Explorer, consider trying it in another web browser such as Microsoft Edge.

Last modified: Feb. 3, 2020

For best results, use your computer's screenshot tool to take pictures of scatterplots. On Windows, this is the Snipping Tool. Mac computers and mobile phones also have ways to take screenshots. These tools will let you save an image of the visualization exactly the way it looks to you.

You can also click on an "Export" or "Save image" button near the visualization to download an image, but be aware that this tool may distort your image in some ways, and will not capture any highlights or other changes you've made to the visualization. This tool does not work on Internet Explorer.

Last modified: Nov. 21, 2018

Billing

Our billing and payment processing guidelines and procedures.

Metopio is built for collaborative data work. Our licenses are geared toward people working in teams, such as a small company, or the Strategy or Marketing department at a larger organization. We recommend getting one license for each department because their needs are often different.

An Enterprise license lets you combine all of the teams at your company into one license, so that they can share datasets, custom regions, visuals, and other work in a secure account. Contact us for more information about the Enterprise license.

If you are not part of a team, don't worry! You still get all the features of Metopio if you're the only one on your team.

Last modified: March 4, 2020

Compare the features, datasets, and places you can access under the different licenses. Every team is different, but here are some guidelines:

  • If you're new to Metopio, the Basic license is a good place to start. You can always upgrade from there.
  • If you need legislative districts at the state or local level, you will need the Premium license.
  • Special industry-specific datasets are included in the Premium license.
  • If you need to use detailed information about more than one state (at the ZIP code, Census tract, or state legislative district level), you will need the Premium license.
  • If your needs are not met by any of these options, reach out to us about an Enterprise license.

Last modified: March 4, 2020

When you start a license with a free trial, you can use Metopio without paying or providing a credit card. When the trial period is over, you'll be asked to submit payment information to keep using your license. You can cancel at any time before paying.

Last modified: March 4, 2020

Our licenses are a fixed price for teams of up to 10 people. If your team is smaller than that, perhaps there are colleagues elsewhere in your organization that would like to use Metopio with you.

Last modified: March 4, 2020

If you mean just expanding your team to 11 or 12 people, contact us to expand your license a little. You'll pay a per-user cost equivalent to 1/10 of the license price for each additional user.

Beyond 12 users, you should really consider an Enterprise license that can cover everyone at your organization with multiple teams sharing workspaces and data. It would seriously upgrade your Metopio toolset as well. Please contact us to discuss more.

Last modified: March 4, 2020

A seat is the spot taken up by a user - someone with their own login for Metopio.

Last modified: March 4, 2020

Yes. If you upgrade or downgrade your license midway during your subscription period, the additional amount or savings will be applied to your next invoice. If you cancel, you will not be refunded for the time remaining on your subscription.

Last modified: March 4, 2020

You can pay using all major credit and debit cards. We use Stripe to process payments. We do not accept payments in Russian rubles from shadowy organizations, but chances are you're okay.

If you need to pay by check, please contact us at [email protected].

Last modified: March 4, 2020

You bet! When you cancel, you won't be charged again.

Last modified: March 4, 2020

Don’t see your question here? Send us a message.