Frequently Asked Questions

About Metopio

About the site.

Metopio is a cloud-based analytics as a service platform that offers curated, verified data and ridiculously easy tools to help you create decision-ready insights and plan meaningful actions for places and populations that matter to you. Ask your question, get an answer, and accelerate your impact.

Last modified: July 27, 2020

Metopio is the only start-to-finish solution providing analytics as a service regardless of skill level. Metopio empowers users to draw insights from curated, verified data, the ability to add proprietary data and go beyond layers on a map with sharper insights – without costly, time-intensive training or previous coding experience.

Last modified: July 27, 2020

Metopio comes from two Greek words, μετά (beyond) + τόπος (place), describing how our tools and visualizations take you deep into the interconnected factors that influence outcomes in different locations. It's pronounced meh-TOE-pee-oh, but you won't offend us if you make up another pronunciation.

Last modified: Feb. 4, 2020

Metopio’s co-founders are data scientists, healthcare executives and public health champions who needed a tool that could deliver and communicate actionable insights about places and populations to drive better policy and business decisions. The platform was built with the intention of liberating data so anyone could generate insights to guide their work.

Last modified: June 29, 2020

Metopio has data on hundreds of topics, from dozens of public and private sources, representing a very broad set of information about communities and places. All of our data is aggregated, in the form of statistics like the average and count of cases. We do not have data about individuals. We focus on aggregated data for several reasons:

  • It is more valuable. Often, individual data is primarily used to compute statistics like averages and counts. We simplify that process by calculating these things for you. As a result, every one of our millions of data points is meaningful, because it represents the experience of many individual people--not whether one person went to the hospital, but whether many people in the community are going to the hospital for the same reason.
  • It is cleaner. Individual data suffers from poor data quality in all but the most rigorous data systems. Sometimes individuals don't answer the question, or a topic doesn't apply to them, or the measurement is invalid. By focusing on aggregates, we guarantee that every single data point is relevant and meaningful.
  • It is easier to compare data across topics. Matching up individual data sets is extremely complex and difficult. Additionally, many of our datasets come from healthcare or other sensitive industries, and cannot be matched to other datasets because individual information has been stripped out. Other platforms solve this problem by presenting each topic in isolation, but we believe it's very valuable to look at multiple points of information about the same community.

Last modified: April 16, 2020

Metopio's visualizations are incredibly easy to use because we have prioritized your user experience at every step of building this platform. That's why they are custom-designed and built by Metopio, not licensed from another company, and it's what allows us to introduce new features ahead of competitors that are tied to old technologies.

Last modified: April 16, 2020

Resetting your password has never been easier!

If you are already logged in, and know your current password, follow this link to change your password.

By following the above link, you will be taken to our password change form. Simply follow the prompts on the screen to reset your password.

If you forgot your password, simply log out and reset your password here.

By following the above link, you will be taken to a new tab with our password reset form. By simply entering the email address linked to your Metopio account, an email will be sent to the same email address with a link to reset your password.

If you don’t receive this email within 5 minutes, please make sure you entered the email used by your Metopio account. For security reasons, we are unable to confirm or deny what email account you used.

Contact us if you need further assistance.

Last modified: Dec. 8, 2020


Our billing and payment processing guidelines and procedures.

Metopio is built for collaborative data work. Our subscriptions are geared toward people working in teams, such as a small company, or the Strategy or Marketing department at a larger organization. We recommend getting one subscription for each department because their needs are often different.

An Enterprise account lets you combine all of the teams at your company into one subscription, so that they can share datasets, custom regions, insights, and other work in a secure account. Contact us for more information about the Enterprise subscription.

If you are not part of a team, don't worry! You still get all the features of Metopio if you're the only one on your team.

Last modified: Sept. 15, 2020

When you start a subscription with a free trial, you can use Metopio without paying or providing a credit card. When the trial period is over, you'll be asked to submit payment information to keep using your subscription. You can cancel at any time before paying.

Last modified: Sept. 15, 2020

Yes, we offer subscriptions for individuals as well, though we find that Metopio is best for teams because it enables everyone who works with data to reap the benefits. Please contact us to learn more about our subscription options.

Last modified: Dec. 8, 2020

A seat is the spot taken up by a user - someone with their own login for Metopio. You can have more seats than users (if some seats are temporarily empty) but you can’t have more users than seats, because users are not allowed to share their login credentials.

Last modified: July 29, 2020

Subscriptions can be upgraded at any time, and we will pro-rate the change. If you downgrade your subscription, pro-rating may or may not apply. Please contact us to discuss your needs.

Last modified: Oct. 28, 2020

We prefer payment by check, but you can also pay using all major credit and debit cards. We use Stripe to process payments. We do not accept payments in Russian rubles from shadowy organizations, but chances are you're okay.

Last modified: Sept. 16, 2020

Yes, you can. When you cancel, you will have access for the remainder of your subscription but you won’t be charged again.

Last modified: July 27, 2020

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